Infernal Vault

Privacy Policy

Welcome to Infernal-Vault.com. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, Infernal-Vault.com, and purchase services from us.

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

  • Quote details: your Discord username, selected service, region, account type, platform, service delivery method, upload speed, connection type, weapon, combat levels and Rigour status.
  • Additional details you choose to enter in the quote form, and messages or other information you choose to share through live chat.
  • OSRS account or service-access information you share when arranging delivery through live chat.
  • Details of OSRS Gold payments discussed in live chat, such as the agreed amount and transfer confirmation.

The quote form does not request your name, email address, billing address, password or payment credentials. We accept payment only in OSRS Gold and do not collect card details or PayPal payment information through a checkout. Please do not put passwords or payment credentials in the Additional details field.

Technical Information

The website and its embedded services may process technical information such as your IP address, browser and device details to deliver their functionality. An IP address or device identifier may be personal information.

Cookies

Embedded services, including Zendesk live chat and POWR reviews, may use cookies or similar browser storage according to their own policies and settings. You can manage cookies through your browser settings; blocking them may affect chat or reviews.

2. How We Use Your Information

Infernal-Vault.com uses the information we collect for the following purposes:

  • To provide and manage services: We use your information to deliver the services you purchase, including accessing your account when necessary.
  • To arrange OSRS Gold payments: We use the payment details discussed in live chat to agree and confirm your in-game transfer. There is no card or PayPal checkout on this website.
  • To communicate with you: We use Zendesk live chat to discuss quotes, availability, delivery arrangements, payment confirmation, service updates and support requests. This process does not require an email address and does not subscribe you to promotional emails.
  • To comply with legal obligations: We may use your information as required by law, regulation, or legal process.

3. How We Share Your Information

Infernal-Vault.com does not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

  • Live chat: When you select “Send to livechat”, the information entered in the quote form is sent as a message through Zendesk. Zendesk is the delivery and storage destination for quote messages and chat conversations.
  • Service delivery: Information needed to arrange and complete your requested service is used by the team handling your run. Access arrangements for Remote via Parsec or Manual via Proxy are discussed in live chat.
  • Legal requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Protection of rights: We may share information to protect the rights, property, or safety of Infernal-Vault.com, our users, or others.

4. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Third-Party Services

This website embeds Zendesk for live chat and POWR for reviews. These providers process information associated with their services under their own privacy policies. Please review the Zendesk privacy information and the POWR Privacy Policy. If you use Parsec or another service as part of the agreed delivery arrangements, that service’s privacy policy also applies.

6. Your Rights

You have certain rights concerning your personal information, including the right to:

  • Access and obtain a copy of your personal information
  • Request corrections or updates to your personal information
  • Request the deletion of your personal information
  • Object to or restrict the processing of your personal information

These rights apply as provided by applicable law. To ask a privacy question or make an access, correction or deletion request, contact us through the Zendesk live chat on this website. We may need information sufficient to identify the relevant conversation or service before handling your request. We do not list an email address, phone number or postal contact address on this website.

7. Changes to This Privacy Policy

Updates to this Privacy Policy are published on this website. Please use live chat if you have questions about a change or how your information is handled.